Refund and Cancelation Policy - Bonao Bar and Grill

Refund and Return Policy

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant.
Preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations nor do we provide refunds once your order has been confirmed with the restaurant or third party.

Third Party Delivery Orders (Grubhub, Postmates, Ubereats, etc.)

For third party delivery issues please contact the delivery company directly. You can contact their phone number or visit their website. We will staple the bag or place a sticker on the bag. If you receive the bag opened, please contact the third party. 

Food Order Errors

If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order.
•For credit card payments, we will issue a cancel payment on the order with an error and recharge the corrected amount.
•For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. In all cases, please return the food order in the original container(s)* to our host.

Food Order Incomplete In Restaurant

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund you with a store credit. No cash refunds or credit card refunds..

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not provided for food that a guest simply does not like.

Cancel Order

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

Online Orders and Delivery

We cannot cancel an order one you have submited the order through our website. Also, we do not provide any refunds for orders ordered through our website or for delivery. The contact information you provide ( address and phone number and email ) are what we have been provided by you. Please make sure all information as correct. If you enter this information and it is not correct, no refund is provided. If the driver and restaurant made a reasonable effort to contact you after arriving at your requested location and you are not found or someone else takes your food, there is no refund. 

Complimentary Food

Sorry, we cannot provide a refund or cash value on any complimentary food.

Pick up orders

We strive to prepare and package our pick up items to preserve the high quality of the food. To help ensure this, please arrive at the scheduled time confirmed by the restaurant to ensure your order is picked up at the best quality with respect to temperature and freshness. If you are going to arrive after the confirmed pick-up time, please provide notification 15 mins prior to the pick up time. If the customer arrives after the pick up time, without notifications, no refund will be issued.